Effective Date: 30 May 2026

Wheels for Wishes (“Wheels for Wishes,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a donation, submit a form, contact us, or otherwise interact with us online. By using our website, you agree to the practices described in this Privacy Policy.

We may collect the following categories of information:

When you use our website, you may provide information such as:

• Your name 
• Email address 
• Phone number 
• Mailing address 
• Donation details 
• Vehicle information 
• Payment-related information, if applicable 
• Messages or inquiries you send us through forms, email, or phone 
• Any other information you choose to provide 

When you visit our website, we may automatically collect:

• IP address 
• Browser type and version 
• Device type 
• Operating system 
• Pages viewed 
• Time and date of visits 
• Referring website or source 
• Cookie and tracking technology data 
• General location information derived from your device or IP address 

We may receive information from third-party service providers, such as:

• Payment processors 
• Donation platforms 
• Analytics providers 
• Marketing or advertising partners 
• Social media platforms 
• Service providers that help us operate our website and communications 

We may use the information we collect to:

• Process and manage donations 
• Respond to inquiries and provide customer support 
• Arrange vehicle pick-up or donation services 
• Send receipts, confirmations, and administrative messages 
• Communicate with you about our services, programs, or fundraising efforts 
• Improve and personalize our website and services 
• Analyse website traffic and usage trends 
• Detect, prevent, and address fraud, abuse, or security issues 
• Comply with legal obligations 
• Carry out any other purpose disclosed at the time of collection or with your consent 

We do not sell your personal information in the ordinary sense of the word. We may share information in the following circumstances:

We may share information with trusted vendors and service providers who perform services on our behalf, such as:

• Website hosting 
• Payment processing 
• Analytics 
• Email delivery 
• Customer support 
• Donation and vehicle processing 

We may disclose information if we believe it is necessary to:

• Comply with applicable law, regulation, subpoena, or court order 
• Protect our rights, property, or safety 
• Protect the rights, property, or safety of others 
• Investigate fraud or security incidents 

If Wheels for Wishes is involved in a merger, acquisition, reorganization, or similar transaction, your information may be transferred as part of that transaction.

We may share your information for any other purpose with your consent or at your direction.

We may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning properly 
• Remember your preferences 
• Understand how visitors use our website 
• Improve performance and content 
• Support marketing and fundraising efforts 
• 
  

You can usually adjust your browser settings to refuse cookies or alert you when cookies are being used. Some parts of the website may not function properly if cookies are disabled.

We may use third-party analytics services to help us understand website usage. These providers may collect information about your activity over time and across different websites or services.

We may also use online advertising tools to measure campaign performance and reach people who may be interested in our mission. These services may use cookies or similar technologies.

If you provide your contact information, we may send you:

• Donation confirmations 
• Administrative updates 
• Service-related messages 
• Fundraising or informational communications, where permitted by law 

You may opt out of promotional emails by following the unsubscribe instructions in the message. Even if you opt out of marketing messages, we may still send you important administrative or transactional communications.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy 
• Comply with legal, tax, accounting, or reporting obligations 
• Resolve disputes 
• Enforce our agreements 

The length of time we retain information may vary depending on the type of data and the purpose for which it was collected.

Depending on where you live, you may have certain rights regarding your personal information, such as the right to:

• Access the personal information we hold about you 
• Request correction of inaccurate information 
• Request deletion of certain information 
• Opt out of certain communications 
• Restrict or object to certain processing, where applicable 

To make a request, contact us using the information below. We may need to verify your identity before responding.

Our website is not intended for children under 12, and we do not knowingly collect personal information from children under 12 without appropriate consent. If you believe a child has provided us personal information, please contact us so we can review and delete it, if appropriate.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing any information.

If you access our website from outside the UK, your information may be processed in the UK or in other countries where our service providers operate. Data protection laws in those locations may be different from the laws in your country.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” above. Your continued use of the website after changes are posted means you accept the updated policy.

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Wheels for Wishes - gdpr@wheelsforwishes.co.uk